Yes, we will only convert files that are no more than 50 pages or 5MB in size. Q: Is there a limit to the file size I can convert? If you didn't receive your file, your email provider may have intercepted the email, so it would be best to add to your trusted contacts list and try the conversion again. What happened to it?ĭepending on load, it can take around 5-10 minutes to convert and deliver an average PDF file, but it may take more time for files with lots of pages or complex formatting. All documents are stored in accordance to the Nitro Security Policy and the Nitro Privacy Policy. Nitro software and servers are designed to be highly secure both against malicious attacks as well as other types of breaches. Feel safe knowing you and only you control access to your data. Nitro uses the latest technology to ensure your data and company operational activities are safe and private. They added: 'This is a standard security code mechanism in which customers receive a randomised sequence of letters and numbers generated using a third party to verify access to their accounts.Q: Will files with confidential information be secure? 'I guess after this, it certainly wouldn't draw me to using them any more than I have been in the past.'Ī spokeswoman for Ryanair has rejected the claims that Joseph received an inappropriate word in his security code. 'I haven't had the best customer experience from Ryanair, period. Their reactions were a mixture of comedy and utter disbelief', he said. 'I've shown the email to a couple of friends. Ryanair, which is currently 'looking into' the issue, has yet to respond to Joseph's tweet.Īlthough he went ahead and purchased his plane tickets, Joseph claims that the experience may impact whether he chooses to fly with Ryanair in the future. The caption read: 'Might want to ban vulgar words from your automatically generated security codes pretty shocking that something like this can slip through.'

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